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2019 Reporting Centre

2019 Annual Report

Data Centre

Customers
- Net Promoter Score (NPS)
- Customer churn
- Ombudsman complaints
- Energy sold
- Retail markets by state and fuel type
- Dual fuel customers
- Electricity customers paid a feed-in tariff
- Future Forests customer numbers
- Online sales volumes
- Digital adoption
- Financial Inclusion Action Plan (FIAP) progress update
- Average level of debt of customers on Staying Connected
- Customer debt

Communities & Relationships
- Community contributions
  - Employee Giving and event fundraising
  - Employee Volunteering
  - Powering our Community
  - AGL Community Funds
  - Community contribution by charitable cause
  - Community contribution by program area
  - Community contribution by motivation for investment
  - Community contribution by contribution type
- Tax
  - Effective tax rate
  - Effective tax rate reconciliation
  - Australian tax contribution summary
- Industry association membership fees
- Political donations
- RepTrak reputation ranking
- Community events

People
- Safety
  - Health and safety performance - employees
  - Health and safety performance - contractors
  - Health and safety performance - combined employees and contractors
  - Other HSE performance indicators
  - HSE Certification
- Employee engagement
- Turnover
- Key talent retention
- Attrition by tenure
- Employees by location
- Employees by age
- Employees by employment status
- Employees by contract type
- Awarded employees
- Casual and contractor workforce
- Employees by gender
- AGL Board of Directors by gender
- Women in leadership
- Workforce diversity statistics
- Parental leave
- Internal and new hires by contract type
- Internal and new hires by seniority
- Training
- Workplace issues resolution

Environment
- Greenhouse & Energy
  - Energy consumption by primary fuel source
  - Operational greenhouse gas footprint (material sites and fuels)
  - Operational greenhouse gas footprint (by activity type)
  - Operational greenhouse gas footprint and net energy production
  - Carbon intensity of operated generation assets
  - Equity greenhouse gas footprint
  - Energy supply greenhouse gas footprint
  - Carbon intensity of coal seam gas projects
  - Volume of flared and vented hydrocarbon
- Water
  - Water consumption by facility
  - Water withdrawal by source
  - Managed water
  - Produced water - volume
  - Produced water - quality and disposal method (FY19)
- Air
  - Air emissions - carbon monoxide (CO)
  - Air emissions - oxides of nitrogen (NO_x)
  - Air emissions - particulates (PM_2.5)
  - Air emissions - particulates (PM₁₀)
  - Air emissions - sulphur dioxide (SO₂)
  - Air emissions - volatile organic compounds (VOC)
- Waste
  - Waste

Infrastructure
- Installed capacity of operated generation assets
- Electricity output by primary energy source
- Equivalent availability factor
- Wind farm generation
- Compliance with AGL's Rehabilitation Principles

Systems & Processes
- Legislative non-compliance summary
- Supplier profile
- Supplier performance
- First tier suppliers

Other
- FY19 Target Summary
- GRI Sustainability Reporting Standards (GRI Standards)
- UN Global Compact: Communication on Progress
- Assurance Statement