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Customers

Retail markets by state and fuel type

Consumer electricity customer account numbers have increased as a result of growth in New South Wales and Victoria. Consumer gas customer account numbers have increased due to the growth in Western Australia and Victoria.

New South Wales

Fuel type

FY15

FY16

FY17

FY18

FY19

Gas

699,860

674,528

657,287

643,438

629,635

Electricity

811,899

812,424

811,717

827,414

848,772

Total

1,511,759

1,486,952

1,469,004

1,470,852

1,478,407

Victoria

Fuel type

FY15

FY16

FY17

FY18

FY19

Gas

544,661

533,579

531,483

528,217

543,823

Electricity

652,539

642,331

643,206

663,292

684,653

Total

1,197,200

1,175,910

1,174,689

1,191,509

1,228,476

South Australia

Fuel type

FY15

FY16

FY17

FY18

FY19

Gas

131,755

132,167

132,049

131,003

130,276

Electricity

424,955

410,105

389,273

368,333

366,337

Total

556,710

542,272

521,322

499,336

496,613

Queensland

Fuel type

FY15

FY16

FY17

FY18

FY19

Gas

79,870

79,043

81,744

82,540

84,476

Electricity

389,994

396,987

406,645

376,023

377,143

Total

469,864

476,030

488,389

458,563

461,619

Western Australia

Fuel type

FY15

FY16

FY17

FY18

FY19

Gas

21,348

42,667

Electricity

-

-

Total

21,348

42,667

Totals

Fuel type

FY15

FY16

FY17

FY18

FY19

Gas

1,456,146

1,419,317

1,402,563

1,406,546

1,430,877

Electricity

2,279,387

2,261,847

2,250,841

2,235,062

2,276,905

Total

3,735,533

3,681,164

3,653,404

3,641,608

3,707,782

Notes

  • Data comprises AGL's residential, small business, and commercial and industrial customers, and includes Powerdirect.

  • AGL started reporting gas customer accounts in Western Australia in FY18 following its entry into the Western Australian retail gas market in FY17.

  • Numbers may not sum due to rounding.

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