Customers

Retail markets by state and fuel type

Consumer electricity customer account numbers have increased as a result of growth in New South Wales and Victoria. Consumer gas customer account numbers have increased due to the growth in Western Australia and Victoria.

New South Wales

Fuel type	FY15	FY16	FY17	FY18	FY19
Gas	699,860	674,528	657,287	643,438	629,635
Electricity	811,899	812,424	811,717	827,414	848,772
Total	1,511,759	1,486,952	1,469,004	1,470,852	1,478,407

Victoria

Fuel type	FY15	FY16	FY17	FY18	FY19
Gas	544,661	533,579	531,483	528,217	543,823
Electricity	652,539	642,331	643,206	663,292	684,653
Total	1,197,200	1,175,910	1,174,689	1,191,509	1,228,476

South Australia

Fuel type	FY15	FY16	FY17	FY18	FY19
Gas	131,755	132,167	132,049	131,003	130,276
Electricity	424,955	410,105	389,273	368,333	366,337
Total	556,710	542,272	521,322	499,336	496,613

Queensland

Fuel type	FY15	FY16	FY17	FY18	FY19
Gas	79,870	79,043	81,744	82,540	84,476
Electricity	389,994	396,987	406,645	376,023	377,143
Total	469,864	476,030	488,389	458,563	461,619

Western Australia

Fuel type	FY18	FY19
Gas	21,348	42,667
Electricity	-	-
Total	21,348	42,667

Totals

Fuel type	FY15	FY16	FY17	FY18	FY19
Gas	1,456,146	1,419,317	1,402,563	1,406,546	1,430,877
Electricity	2,279,387	2,261,847	2,250,841	2,235,062	2,276,905
Total	3,735,533	3,681,164	3,653,404	3,641,608	3,707,782

Notes

Data comprises AGL's residential, small business, and commercial and industrial customers, and includes Powerdirect.
AGL started reporting gas customer accounts in Western Australia in FY18 following its entry into the Western Australian retail gas market in FY17.
Numbers may not sum due to rounding.